Overview
At Zulvia, we are committed to delivering your luxury products with care, precision, and punctuality. This Shipping Policy outlines the terms and conditions for product deliveries within India and internationally.
1. Order Processing
- Orders are processed within 1–3 business days after successful payment.
- During festive or sale periods, processing time may extend by 1–2 days.
- Orders placed on weekends or holidays are processed on the next business day.
2. Shipping Timeframes
Domestic Shipping (India):
- Metro cities: 3–5 business days
- Other regions: 5–7 business days
International Shipping:
- Estimated delivery time: 7–15 business days (depending on destination)
All delivery timelines are estimates and may vary due to unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on order weight and destination.
- Free Shipping may be available during promotional offers.
- Any import duties or taxes for international orders are the customer’s responsibility.
4. Tracking Your Order
Once your order is shipped, you will receive an email or SMS with a tracking ID and courier partner details. You can track your parcel anytime via our website’s Order Tracking section.
5. Delivery Attempts
- Our courier partners will attempt delivery up to two times.
- If delivery fails, the order will be returned to our warehouse, and re-shipping charges may apply.
6. Damaged or Lost Packages
In rare cases where your parcel is lost or arrives damaged:
- Contact us within 48 hours of delivery.
- Provide your order ID, photos of the package, and issue details.
- We’ll investigate and arrange a replacement or refund as applicable.
7. International Customs
Zulvia is not responsible for customs delays or import duties in your country. Please check your local regulations before placing international orders.
8. Contact Us
For shipping-related queries:
📧 support@zulvia.com
🌐 www.zulvia.com
