Introduction
Welcome to Zulvia, your destination for timeless luxury in clothing, accessories, handbags, paintings, and home décor.
At Zulvia, we deeply value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit www.zulvia.com or interact with our store.
By using our website or services, you agree to the practices described below.
1. Information We Collect
a. Personal Data
When you make a purchase or register on our site, we collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via trusted gateways)
b. Non-Personal Data
We also collect non-identifiable data such as:
- Browser type and device information
- IP address and location data
- Cookies and browsing activity on our website
c. Communication Data
If you contact us via email or chat, we store your messages to ensure quality customer service.
2. How We Use Your Information
Your data helps us enhance your Zulvia experience. We use your information to:
- Process and deliver orders efficiently.
- Communicate order updates, promotions, and offers.
- Improve product recommendations and website experience.
- Prevent fraud and ensure secure transactions.
- Respond to queries or service requests.
We will never sell or rent your data to third parties.
3. Sharing Your Information
Your data may be shared with:
- Payment gateways (for secure transaction processing)
- Shipping partners (to deliver your orders)
- Marketing partners (for personalized communication, with your consent)
- Legal authorities if required by law
All partners are bound by confidentiality and data protection obligations.
4. Data Retention
We retain your data only for as long as necessary for order fulfillment, legal obligations, or ongoing customer support.
5. Data Security
Your privacy is protected through:
- SSL encryption on all transactions
- Secure data storage on encrypted servers
- Restricted access to sensitive data
However, no online system is 100% secure. Zulvia cannot guarantee absolute protection against cyber threats, though we take every possible precaution.
6. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences, analyze site traffic, and display relevant products. You can disable cookies through your browser settings.
7. Your Rights
You have the right to:
- Request access to your data.
- Request correction or deletion of inaccurate information.
- Withdraw consent for marketing communication.
To exercise these rights, contact us at support@zulvia.com.
8. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with the revised date.
