Returns and Exchanges Policy — Zulvia

Effective Date: April 28, 2025

At Zulvia, your satisfaction is our commitment. Please review our complete Returns and Exchanges Policy:

1. Return and Exchange Eligibility

• Returns/exchanges are accepted within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Items must be returned in original packaging with a receipt or proof of purchase.

2. Non-Returnable Items

• Customized or personalized products.
• Sale, discounted, or clearance items.
• Items damaged due to misuse, wear, or improper care.

3. Return Process

• To initiate a return, email us at [Insert Email] within the return window.
• Ship the item(s) to the address provided by our team.

Note: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

4. Refunds

• After receiving and inspecting your return, your refund will be processed to the original payment method within 7–10 business days.
• Original shipping charges are non-refundable.

5. Exchanges

• If you need a different size or color, place a new order once your return is accepted and refunded.

6. International Returns

• International customers are responsible for return shipping and any customs duties and taxes incurred.